Case Study 3

Telecom Billing Aggregator

Reducing Refunds and Regulatory Risk at Scale

Industry

Region

Transaction Volume

Telecom & Payments Infrastructure

Global

1,200+

Case Study Hero

Challenge

A telecom billing aggregator serving hundreds of merchants was under regulatory scrutiny due to rising consumer complaints related to unauthorized carrier-billed charges.

The aggregator needed to implement a network-wide fraud prevention layer that could:

  • Enforce consistent controls across merchants
  • Detect coordinated fraud campaigns
  • Provide audit-ready reporting
  • Protect relationships with mobile network operators
  • Operate at massive transaction volumes

Solution

PayDeflect was deployed as a centralized risk layer across the aggregator’s billing infrastructure.

Solution Dashboard

Real-time APIs evaluated every transaction before authorization, applying configurable risk rules by merchant, country, and carrier.

The platform’s Geo Spread analytics and APK intelligence enabled the aggregator to identify organized fraud rings and emerging malicious apps, while compliance dashboards provided regulators and carriers with transparent reporting.

Results

Within eight weeks, the provider achieved:

-58%

reduction in consumer complaints

-41%

decline in refund rates

Network-wide standardization

of fraud controls

Improved regulatory posture

across multiple jurisdictions

Increased merchant retention

due to stronger performance